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Inperge Softech · AI Agent Platform for Business

AI Agents Built Around Your Business

Configure how your agent responds, then deploy it across supported communication channels.

Request an AI Agent DemoDiscuss Your AI Agent Requirements
GPT-4o & Claude
Supported AI Foundation
100% Grounded
Proprietary Knowledge Base
< 1.2s
Avg. Response Latency
Omnichannel
Web, WhatsApp & Custom APIs
Active Agent Persona & Behavior

Enterprise Tier-1 Support & Advisory Agent

● Deployed & Active
Connected Model
Claude 3.5 Sonnet
Temperature: 0.2 (Precise)
Knowledge Chunks
14,280 Vectors
RAG Grounded
Human Escalation
Live Handoff
Auto Context Transfer
System Instruction Prompt:

“You are Inperge's senior technical advisory agent. Answer enterprise customer inquiries using verified product documentation. Tone: Professional, authoritative, and concise. Never hallucinate pricing or terms.”

Inperge Support Agent
Knowledge-grounded assistant
AI Active
Can you connect with our internal PostgreSQL database and send automated WhatsApp alerts when a deal closes?

Yes, absolutely. Inperge AI agents connect to internal PostgreSQL/MySQL databases via secured REST or GraphQL webhooks.

When deal status triggers ‘Closed-Won’, the agent instantly formats and dispatches a verified WhatsApp notification to your sales channel.

Source: arch_spec_v4.pdf #p14Confidence: 99.4%
Custom AI Agents

More Than an AI Chatbot — An Agent Built for Your Business

Create agents to answer questions, guide customers, support employees, and assist with supported business processes.

Role Specific

Custom AI Agent Creation

Design unique agents tailored to specific departments, customer journeys, brand guidelines, and target audiences.

No-Code Studio

AI Agent Builder & Configuration

Intuitive visual studio to configure models, system prompts, retrieval parameters, and knowledge attachments without coding.

Tone Control

Custom Instructions & Response Behaviour

Control exact communication styles: professional, friendly, concise, or deeply technical, with strict formatting rules.

Safety Boundaries

Configurable Restrictions & Operating Hours

Define active support hours, off-hours fallback messages, banned discussion topics, and automated human handoff rules.

Omnichannel

Multi-Channel Deployment

Deploy the exact same intelligent agent across website widgets, WhatsApp Business numbers, and mobile applications.

SOC-2 Ready

Enterprise Data Privacy & Security

Zero data training on public foundation models. Customer conversations stay isolated and encrypted within your secure tenant.

Customer Support Automation

Automate Customer Support With Intelligent AI Agents

An AI support agent can answer routine questions, guide customers through documented processes, and route unresolved enquiries to a human representative where supported.

AI-powered 24/7 customer support
Automated FAQ & catalog responses
Verified product and service information
Configurable fallback & off-topic responses
Human support escalation with summary
Real-time ticket logging & CRM tagging
“Free your support team from answering the same 20 questions repeatedly, and let them focus on high-value client needs.”
Customer Support Console
Live Agent Active · Escalation Ready
< 15s Resolution
“Hi, does your enterprise tier support single sign-on (SSO) with Okta and automated SAML provisioning?”

Yes, it does. Inperge Enterprise includes SAML 2.0 / OIDC Single Sign-On compatible with Okta, Azure AD, and Google Workspace, along with SCIM user provisioning.

📄 View Security Whitepaper
Automated fallback: If inquiry exceeds scope → routes ticket to tier-2 engineer.Zero Dead-Ends
Knowledge Ingestion Pipeline
Vector Embeddings & Semantic Index
Real-Time RAG
1
Company Policies & SLAs
PDF / Docs Ingestion
Verified Source
2
Product Specs & Catalogs
CSV / Database Sync
Verified Source
3
Helpdesk & FAQ Articles
Notion / Web Crawler
Verified Source
When user asks a question, agent performs semantic vector retrieval, references exact source paragraphs, and generates a grounded response.
Grounded Business Intelligence

Give Your AI Agent the Knowledge to Answer Business Questions

Create a knowledge-based AI chatbot that uses approved business information about your services, products, policies, and processes.

Supported knowledge base connections
Business documentation & FAQ integration
Knowledge organization & automated updates
Approved-information guidance guardrails
Fallback responses when information is unavailable
Source citations on verified responses
“Transform your company documents, wikis, and catalogs into an active conversational brain that never sleeps.”
Supported AI Providers

Connect Supported AI Models to Your AI Agent

Configure your AI agent with supported AI model providers according to your business needs and technical requirements. Depending on the implemented integration, this may include OpenAI models powering ChatGPT experiences, Anthropic Claude models, or other supported providers.

C

Anthropic Claude Integration

Claude 3.5 Sonnet / Haiku
Precision & Tone

Superb reasoning on complex internal policies, superior safety guardrails, and natural, empathetic customer conversational tone.

  • Advanced context understanding
  • Strict instruction following
O

OpenAI ChatGPT Integration

GPT-4o / GPT-4o-mini
Speed & Tools

High-speed throughput, function calling to connect database actions, structured JSON responses, and proven reliability.

  • Native tool use & API triggers
  • Low latency response generation
Supported AI providerintegration
Provider-specificconfiguration
Custom systeminstructions
Knowledge-grounded responsesetup
Model selectionwhere available
Configurable Governance

Your Instructions. Your Rules. Your AI Agent.

Response tone options: professional, friendly, concise, or detailed
Custom system instructions and assigned agent roles
Approved topics and strictly restricted boundaries
Standardized fallback answers for unverified questions
Language and audience demographic preferences
Tool and data access permissions through supported integrations
Agent Persona & Rules Controller
Saved
ProfessionalFriendlyConcise
✕ Competitor Pricing✕ Unapproved Discounts✕ Personal Advice
Configured Fallback Response:

“I want to ensure you get the exact details. Let me connect you directly with our senior solutions specialist.”

Operating Schedule & Live Rules
24/7 AI + Scheduled Human Desk
Autonomous AI Availability
24 Hours / 7 Days a Week
100% Active
Live Human Escalation Desk
Mon - Fri: 09:00 - 20:00 IST
Scheduled Desk
Configured After-Hours Response:

“Our human team is currently offline, but I can answer your questions immediately or schedule a priority callback for 9:00 AM tomorrow.”

Safety & Availability Rules

Set Clear Rules for Availability, Access, and Escalation

Business operating hours definition
Automated after-hours greeting messages
Restricted topics and blocked actions
Approved enterprise knowledge sources
Connected-tool execution permissions
Escalation and human fallback rules
Multi-Channel Deployment

Deploy Your AI Agent Where Your Customers Are

Depending on the implementation, deployment may include a website widget, iFrame embedding, WhatsApp, supported social messaging platforms, and custom API integrations.

Website Chatbot Widget

Embeddable floating widget matching your exact corporate brand colors and fonts.

iFrame Embedding

Seamless integration directly inside customer portals, intranet pages, and partner sites.

WhatsApp Cloud API

Official WhatsApp Business integration handling customer chats and automated broadcasts.

Social Platforms

Connect customer messaging across supported social channels and direct message inboxes.

Custom Integrations

Full REST/GraphQL access for mobile apps, internal tools, and legacy systems.

Automated Business Logic

Connect AI Agents With Your Business Processes

AI lead qualification & scoring
AI sales assistant scheduling
Customer enquiry routing to reps
Business process & onboarding assistance
Automated intake information collection
Workflow-triggered multi-channel communication
Live Agent Workflow Pipeline
1
Customer Enquiry Ingestion
Customer asks about custom CRM pricing on website widget
2
AI Agent Evaluation & Response
Answers with verified tiers + asks team size & requirements
3
Condition Met & Action Triggered
Creates lead in Inperge CRM & alerts sales architect on WhatsApp
Agent Ecosystem

One AI Agent Platform. Multiple Business Use Cases.

Create specialized agents for different departments, customer journeys, or business requirements. Configure each with the relevant instructions, knowledge sources, and supported integrations.

Customer Support

AI Customer Support Agent

24/7 Frontline Customer Service

Answers routine technical inquiries, guides users through troubleshooting steps, and escalates unresolved questions to human reps with conversation summaries.

94% First-Contact Resolution
Inbound Sales

AI & Qualification Agent

Lead Capture & Consultation Scheduling

Engages high-intent website visitors, asks qualification criteria (budget, timeline, requirements), and schedules discovery calls directly into sales calendars.

3.4x Faster Lead Response
Growth & Marketing

Lead Generation Assistant

Proactive Engagement & Outreach

Proactively initiates conversations based on visitor dwell time and viewed product pages, capturing verified email and phone details.

+42% Qualified Leads
Web Deployment

Website AI Chatbot

Instant On-Site Customer Concierge

Lightweight, responsive widget embedded on your web pages. Answers catalog, pricing, and policy questions in real-time.

< 1s Time-to-First-Token
WhatsApp Cloud API

WhatsApp AI Assistant

Conversational Mobile Messaging

Deploys on your verified Meta WhatsApp Business number to provide round-the-clock catalog browsing, order updates, and customer support.

98.2% Message Read Rate
Internal Operations

AI Knowledge Assistant

Employee Self-Service & SOPs

Trained on internal HR handbooks, engineering wikis, and SOPs to provide company staff with instant answers and code references.

Save 6+ hrs/week per employee
Ticketing & Intake

Service & Enquiry Assistant

Booking & Intake Management

Handles service requests, collects customer problem descriptions and file attachments, and routes inquiries to the correct department queue.

100% Zero-Dropped Enquiries
Implementation Roadmap

An AI Agent Solution Built Around Your Business

Inperge Softech works with businesses to define and implement AI agent solutions around their operational requirements—from knowledge-based chatbots to AI support agents connected to supported communication channels and existing systems.

01
Discovery
Understand business goals, team workflows, and key use cases.
02
Knowledge RAG
Identify knowledge sources, PDFs, and model selection.
03
Governance
Define system instructions, tone boundaries, and topic restrictions.
04
Integrations
Select communication channels (WhatsApp, web widget, APIs).
05
Testing
Rigorous testing on edge cases, latency, and response accuracy.
06
Continuous
Refine prompts using live customer feedback and telemetry.
“We engineer custom AI agents that fit cleanly into your existing customer support, sales pipelines, and software architecture.”
Clear Answers

Frequently Asked Questions About Inperge AI Agents

Inperge AI agents support leading models including Anthropic Claude 3.5 Sonnet and OpenAI GPT-4o / GPT-4o-mini. We can configure specific models based on your requirements for reasoning complexity, latency, and cost efficiency, or connect to private enterprise-hosted open-source models.
Explore Supporting Inperge Capabilities
Inperge CRM Software
All-in-one business CRM
AI Automation RPA
End-to-end workflow RPA
Generative AI Consulting
Architecture & roadmaps
Backend & API Integration
Secure cloud architectures
Bring AI Into Your Business

Ready to Bring AI Into Your Business?

Build a custom AI agent that uses your business knowledge, follows your instructions, supports customers, and connects to the channels your business needs.

Discuss your use case with Inperge Softech and explore an AI agent solution tailored to your business.

Talk to AI Solutions Team
🔒 NDA Protected · Zero training on public models · Free technical architectural consultation included.